Conflict in the workplace is inevitable. However, it is not always a bad thing. Matter of fact, if properly identified and effectively managed, conflict can be the segway to an open and transparent workplace culture. This module will assist you to identify the factors and root causes contributing to conflict in the workplace, provide an overview of conflict management strategies and explain which is the best approach for a given situation and provide practical advice on how to manage a challenging situation in a manner that maintains civility and fosters positive outcomes. This training module is a must have for everyone on your team, manager and employees alike.